FAQ
Shipping
Shipping in Canada
Flare rate of $10 CAD for all orders under $100 CAD, free shipping on orders over $100 CAD. Once processed we’ll send an email notifying you that your order has shipped and provide tracking information. Please allow 3-9 business days for shipping.
Shipping Outside Canada
Flat Rate of $20 on all orders. Any duties or charges are the responsibility of the customer. Please allow 1-3 business days for your order to be processed and packaged. Once processed we’ll send you an email notifying you that your order has shipped and provide tracking information. Please allow 3-9 business days for shipping. We ship Canada Post. All duties and taxes are the responsibility of the customer.
Local Pick-up
All orders are available for free local pick-up. Select the local pick-up option on the checkout page. Once processed we’ll send you an email notifying you that your order is ready. Please refer to store hours on the contact page to confirm hours of operation, and bring proof of purchase for pick-up.
* Some exclusions apply with rugs when inventory is not on hand. Pick-up is available but can take up to 5 weeks.
Rugs and Furniture
Most items are shipped from the brands warehouse in the US, directly to your door. Please allow up to 5-6 weeks for shipping. All Customs fees are included.
RETURNS + EXCHANGES
All purchases from The Valley Living have a 15 day return or exchange policy from the day they are received. To be eligible for a return, the item must be in its original condition with your receipt, including all packaging.
All returns will be refunded to the original method of payment.
Please contact hello@thevalleyliving.ca with the order number in the subject line. We will reply with a prepaid shipping label and instructions.
Please allow 7-10 days to process once received.
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